Outcome DVLA’s facts approach enables DVLA to maximise its capability to use, share and protect its very important info for the good thing about the economy and for cross govt outcomes.
insufficient skilled awareness and understanding by DVLA personnel when dealing with much more complicated technological issues. This was resulting in un-evidenced and often inconsistent conclusion making that had a perhaps sizeable adverse particular effect on buyers
varying levels of engagement at stakeholder community forums wherever it absolutely was normally felt that DVLA was in ‘broadcast instead of listening method’
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The assessment also experienced many conferences with staff to listen to straight from them on their own practical experience of Doing the job for DVLA. The evaluate had numerous conversations Along with the senior leadership workforce to blame for overseeing the digital transformation programme who outlined the key worries in relation to equally recruitment and retention of specialist personnel at particular grades or roles.
A strategic, open minded and outward experiencing strategy will aid the phase alter that should be essential in continuous improvement beneath the new company method. Supporting proof
DVLA to look at if its workforce system is aligned to and supports shipping from the eyesight and degree of ambition established out in the new company tactic and check car details also Functioning in the direction of headcount rationalisation where achievable via efficiencies, digitisation and working practices to go with authorities system.
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The evaluation observed Are living shopper interactions and pointed out inefficiencies in the method. This was backed up by a lot of discussions with stakeholders such as healthcare charities who've experienced contact with the method, and who received a big variety of queries from members navigating the service.
Employing government presented details we’ll check your car in opposition to the stipulations for charges in congestion zones, thoroughly clean air zones, lower emissions zones, and extremely-small emissions zones.
DVLA and DfT need to examine simplifying and trying to find increased flexibility in expenses and fines by: contemplating solutions to revise legislation to let greater price adaptability (but most likely restricted to decreases or purchaser rates index (CPI) connected improves)
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that DVLA is actually a Internet contributor to authorities by advantage of selling personalised registrations and cherished transfers and concluded that there's possible for DVLA to sustainably raise this income